GrayCyan AI

Case Studies

AI-Powered Lead Assignment Cut Response Times from Hours to Seconds — Saving Tens of Thousands in Lost Opportunities

United City Yachts is Canada’s largest yacht brokerage and has recently expanded into the U.S. With a business model similar to a real estate brokerage, the company handles high-value transactions for boats over 30 feet. Founder and COO Andre turned to Honest AI to eliminate a time-consuming, manual lead assignment process — and the results were transformational.

andre
“I have a lot of trust in you and your team… I know you’re going to do the right thing.”

Andre, Founder & COO, United City Yachts

Before

massive content library (1)
Lead inquiries were manually reviewed and assigned by the admin or management team
outdated wordpress site
The process required 20 hours per week — often during evenings, weekends, and holidays.
vector (3)
Leads came from across North America, making time zone coverage challenging.
vector (4)
The team aimed for a 1-hour turnaround, but delays were common, especially after hours.
image
Assigning leads accurately was complex due to regional boating terminology (e.g., “PCYC”) and non-standard input from users.
low engagement
The manual burden hurt team morale and productivity.

After

seamless functionality
Leads are now automatically assigned in seconds or minutes, 24/7.
group (2)
Projected to save tens of thousands of dollars in recovered opportunity costs.
group 1000004311
80+ admin hours per month redirected to higher-value tasks.
smooth user experience (1)
Improved team morale — no more weekend or holiday shifts to manage leads.
image (4)
AI confidently handles complex inputs and regional nuances, reducing errors.
vector (5)
No leads are lost — low-confidence cases are flagged for human review.

“If our previous goal was to have a lead assigned in one hour, I’m now seeing these leads getting assigned in seconds or minutes… That alone will be tens of thousands of dollars.”

— Andre, Founder & COO, United City Yachts

Kickstart Your AI Journey with
a Free Strategy Session

Book a call

The Process

Honest AI integrated an AI-powered lead assignment engine directly into the
company’s existing backend — no new tools or logins required.
smooth user experience (1)

Parses incoming leads and interprets context (e.g., geographic references like “PCYC”).

group (3)

Assigns leads based on geography, intent, and other metadata.

vector (6)

Provides transparent reasoning for each decision.

agile development approach (1)

Uses confidence scoring to route uncertain cases to sales managers.

iterative testing & refinement

Extensive testing and fine-tuning ensured regional accuracy, avoiding issues like misassigning “London, ON” as “London, UK.”

Conclusion

By partnering with Honest AI, United City Yachts transformed a high-friction manual process into an intelligent, automated system that supports business growth. Faster lead response has already begun generating ROI, while admin time has been reclaimed for strategic initiatives. Most importantly, the team can now focus on building the business — not babysitting a CRM on weekends.
ucy case study

Build smarter with AI

Partner with GrayCyan today!

Get in Touch

Real Results from Visionary Founders Like You

90%

faster reporting

Engineering proposals automated

Access Industrial cut proposal prep from 8 hrs → 30 mins, improving accuracy and client trust.

Kaizenify
Read more

2X

client growth

SaaS scalability achieved

Kaizenify doubled its customer base after full-stack rebuild and AI integration.

Kaizenify
Read more

80+

hours saved / month

Manual work eliminated

United City Yachts automated lead assignments, reclaiming staff time and reducing missed deals.

Kaizenify
Read more

5M+

content items indexed

AI knowledge agent deployed

LivingLies transformed a static site into a searchable legal intelligence hub.

Kaizenify
Read more

100%

system uptime

Post-migration stability restored

Family Office Access overcame failed builds and launched a secure investor-founder platform.

Kaizenify
Read more

85%

reduction in manual data entry

ERP middleware automation

Fishbowl ERP cut daily manual entry from ~12 hrs to under 2 hrs, created a unified data workflow, and accelerated order processing with automated PO imports, syncing, and reconciliation.

Kaizenify
Read more

3X

higher perceived response quality

Emotion-aware AI governance layer

LovingIs.ai aligned multiple LLMs with ethical safeguards to deliver safer, family-friendly AI interactions.

logo (1)
Read more
Scroll to Top