GrayCyan LLC SMS Messaging Consent & Policy
Introduction
By contacting us via our website(s), you agree to subscribing to the SMS/text messaging service (“Service”) offered by GrayCyan LLC. You consent to receive text messages from GrayCyan LLC concerning support, account notifications, updates, status, promotional offers, etc. This Consent & Policy describes how we collect consent, how messages are used, and how you may opt out.
Information We Collect
When you contact us via our website(s), we collect:
- Your mobile phone number
- Your name or identifier (if provided)
- The date and time you consented
- Metadata (e.g. device, carrier) as necessary for message delivery and compliance
How We Use Your Information
Your information is used to:
- Send transactional messages (support replies, account alerts, system notifications, project status, meeting requests, meeting scheduling, etc.)
- Send promotional messages
- Monitor delivery, prevent abuse/fraud, and ensure compliance with carrier or regulatory rules
- Maintain and administer the SMS service
We will not use your number for third-party marketing without separate consent.
Types of Messages & Frequency
- Transactional / Operational / Support: Messages about your account, support tickets, alerts, status changes, project status, meeting requests, etc.
- Promotional / Marketing: Messages about new features, special offers, product updates.
- Message Frequency: Up to 5 messages/month depending on the use case.
Standard carrier message & data rates may apply.
Opt-Out / Unsubscribe
You may opt out at any time by replying “STOP” (or “UNSUBSCRIBE”) to any message you receive from GrayCyan LLC. Upon receipt of your opt-out request, we will stop sending you promotional or non-transactional messages.
If you need assistance or wish to talk to a live representative, you may reply “HELP” or contact us at Email Here.
Opting out from promotional messages does not automatically stop transactional or service-related messages (unless you also revoke consent for them).
Data Sharing & Third Parties
GrayCyan LLC does not sell, trade, or share your phone number or SMS opt-in data to third parties for marketing.
We may share your information with trusted third-party vendors (SMS gateway providers, analytics firms, etc.) for the sole purpose of delivering the Service, under strict agreements not to market to you using your data.
We may also disclose data as required by law (e.g. court orders, legal process).
Changes to This Policy
GrayCyan LLC may update this SMS Consent & Policy from time to time. We will post the revised version at a visible place on our website and provide the “Last updated” date above.
If changes materially affect your rights, we’ll take steps to notify you (e.g. via SMS or email).
GrayCyan LLC
If you have questions about this policy or your rights, you may contact us at:
GrayCyan LLC
Email: Email Here
Address: 2810 N Church St. Wilmington DE 19802
Phone: Call Here
