Revolutionizing Public Communication: AI Digital Assistant Debuts on Government Portal
The Digital Assistant, powered by Microsoft Azure OpenAI technologies, is designed to facilitate direct and rapid communication between citizens and the state. This innovative tool is available round-the-clock, providing information on social insurance inquiries in a simple, friendly, and accessible manner. Users can engage with the assistant in both Greek and English, including ‘Greeklish’—Greek words typed in Latin characters—and submit questions orally, enhancing ease of use for a broader audience.
Expanding Capabilities
Currently focused on social insurance, the digital assistant is set to expand its capabilities to include various ministries, departments, and services in the near future. This expansion will further streamline government-citizen interactions, making essential information more readily available and improving the overall efficiency of public service delivery.
Key Features
- Learning and Evolving: The assistant’s ability to learn and evolve through user interactions allows it to continuously adapt and refine its responses, providing increasingly accurate and user-centric answers.
- User Privacy: Importantly, the assistant ensures user privacy by not requiring personal information such as names or addresses, adhering to the Microsoft Responsible AI Standard to maintain transparency and respect for user data.
While the AI offers valuable information, it’s crucial for users to remember that they are not interacting with a human. The responses provided are purely informative and should not be interpreted as official advice from government authorities.
As the Digital Assistant continues to evolve, it promises to enhance public access to information, making government services more efficient, transparent, and user-friendly. With this innovative step, the government is not only embracing digital transformation but also setting a precedent for other public sectors worldwide to follow.
For more information, visit the government portal at gov.cy.
